FAQ
Q. Do you have a patio?
A. Funny you should ask.... Starting June 23rd, 2021 we officially have an outdoor patio! No reservations needed, come by anytime during our open hours for a freshly poured Royal City draft!
Q: During the Covid-19 Pandemic, am I still able to purchase product?
A. Absolutely! We have plenty of options to ensure your fridge stays fully stocked including pick up in the bottle shop and delivery across Ontario. Order online for curbside pickup or pop-in the bottle shop during these times: Monday-Tuesday 12PM-7PM, Wednesday- Saturday 11AM-9PM, Sunday 12PM-6PM . Or you can order online for home delivery! To learn more about home delivery, click here.
Q. What precautions are you taking during the COVID-19 Pandemic?
A. At this time, we are only accepting orders for curbside pick up and home delivery. You can place your order online or over the phone. When you place your order, please specify the description of your car as well as what time and date you're hoping to pick it up. We will do our best to get your order ready within an hour, but please wait until you've received a confirmation email from us to come pick up your purchase. When you arrive, give us a call and we will bring your order out to you. We are not currently accepting cash payments, only debit and credit preferably with tap function.
Q. Are you currently delivering beer?
A. Yes. We are currently delivering across the province! For all home deliveries, a person with a valid 19+ ID must be on site to receive the package and sign for the delivery. For more information on our Local Delivery areas, click here.
Q. Do you have gift cards available for your online and retails store?
A. Yes! We have gift cards available for purchase online that can be sent as a virtual gift. These are only redeemable on our online store. If you would like a physical gift card for use in-store, it can be purchased at the brewery bottle shop.
Q: I'm thinking of dropping in to the brewery for the first time- what can I expect?
A. We are so excited to be able to invite folks back to the brewery! At this time, we are not allowing draft pours inside The Ward Room, but as of June 23rd we have a brand new patio ready for you! No reservations needed, c'mon by to try one of our draft pours and don't forget to grab a few beers to-go!
Q. Can I visit The Ward Room for a pint?
A. We are so excited to be able to invite folks back to the brewery! At this time, we are not allowing draft pours inside The Ward Room, but as of June 23rd we have a brand new patio ready for you! No reservations needed, c'mon by to try one of our draft pours. Our bottle shop is also open for curbside pick up or pop-in to-go purchases!
Q: How do growlers work?
A: During the COVID-19 pandemic, we are not currently selling growlers. However, once we decide it is safe to do so, this is how our growler system works: The glassware itself is a $4.00 purchase for 1L and $5.00 purchase for 2L. The beer is an additional cost depending on the brand you choose. We recommend you drink the growler soon after purchase as fresh is always best- however, they will last up to three weeks if stored upright and chilled. Once finished, bring back your empty growler and trade it in for a full one for just the cost of the beer.
Q: Where can I find your beer?
A: Some of our core brands are available all year round at select LCBO, Grocery and Beer Store locations. If you can't find our product in your local LCBO/Grocery/Beer Store, simply request it to the Beer Ambassador who will contact us to arrange delivery. We are also on tap at various bars and restaurants across Ontario. Starting in 2021, you can also find us at Farmers Markets across the region including: Acton, Erin, Georgetown, Kitchener, Cambridge, Guelph, Elora, and Rockwood!
Q: Is your beer gluten free?
A: Due to the nature of brewing and the ingredients used in most of our product as well as the size of our facility, we are unable to produce gluten free beer at this time.
Q: Do you serve food at the brewery?
A: We do not serve food regularly at our facility, however we do have food trucks and caterers in often (keep posted to our instagram for updates) and we also encourage you to bring food from home or get delivery from one of our lovely local restaurants!